Support

Orders & Shipping

• Standard orders ship within 3–5 business days.

• You’ll get a tracking email as soon as your order leaves our studio.

• Pre-orders: ship dates are listed on each product page.

Returns & Exchanges

• You may request a return or exchange within 14 days of delivery (items must be unworn, in original condition).

• Final sale, custom, or limited-drop pieces are not eligible for return.

• For defective or damaged items, contact us within 7 days and we’ll make it right.

Refunds & Store Credit

• Approved returns can be refunded to your original payment method or issued as store credit.

• Refunds usually process within 5–7 business days after we receive your return.

FAQs

• Sizing: Our pieces are designed with a relaxed, oversized streetwear fit. If you’re between sizes, we recommend sizing down.

• Care: Cold wash, inside out, and air dry only.

Need More Help?

Reach us directly at: crosscoutures@gmail.com

We aim to respond within 24–48 business hours.